Terms and Conditions
Please read these terms and conditions carefully before using the aec365 platform. By using the site, you agree to be fully bound by these terms.
General Provisions
1.1 Definitions and Scope
In these Terms, "aec365", "we", "our" refers to the aec365 online betting and casino platform. "User", "you", "your" refers to any person who accesses, registers on, or uses the aec365 website.
aec365 provides a safe and entertaining online gaming environment for players in Bangladesh. By using the platform, you acknowledge that you have fully read and agreed to comply with these Terms, our Privacy Policy, and our Responsible Gaming Policy.
1.2 Right to Modify Terms
aec365 reserves the right to change, amend, or update these Terms at any time. Updated Terms will take effect as soon as they are published on the website. It is the user's responsibility to read the latest Terms before each visit.
Account Registration
2.1 Eligibility Requirements
To open an account and use the services on aec365, you must be 21 years of age or older. Opening an account for anyone under age is strictly prohibited. aec365 may request identification or other documents at any time to verify your age.
For users aged 21 and above only — this platform is designated for ages 21+.
2.2 Accuracy of Account Information
You must provide true, complete, and up-to-date information at the time of registration. Providing false or misleading information will result in immediate account closure and all balances may be forfeited.
2.3 One Account Policy
Each individual may open only one account. If the same person creates multiple accounts, all accounts will be closed and deposited funds may be forfeited. If multiple members of the same family or household wish to open separate accounts, they must contact the support team first.
2.4 Account Security
It is your responsibility to keep your login credentials confidential. Do not share your password with any third party. Notify our support team immediately of any unauthorized activity on your account. aec365 will not be held responsible for misuse of your account.
Deposits and Withdrawals
3.1 Supported Payment Methods
aec365 supports the following payment methods: bKash, Nagad, Rocket, and bank transfer. All transactions are processed in Bangladeshi Taka (BDT / ৳).
3.2 Minimum Deposit and Withdrawal
- Minimum deposit amount: ৳100 (per method)
- Minimum withdrawal amount: ৳1,000
- Standard withdrawal processing time: within 1 hour
3.3 Verification Process
aec365 reserves the right to verify identity before processing any deposit or withdrawal. If required documents are not submitted on time, the transaction may be put on hold. The purpose of identity verification is to prevent fraud and ensure financial security.
3.4 Transaction Limits
For security purposes, aec365 may set daily, weekly, or monthly transaction limits for any account. Contact the support team to request a review of these limits for a valid reason.
Bonuses and Promotions
4.1 Welcome Bonus
New members will receive a 200% bonus on their first deposit, up to a maximum of ৳15,000. For example: depositing ৳1,000 gives a ৳2,000 bonus for a total balance of ৳3,000; or depositing ৳16,000 gives a ৳15,000 bonus for a total balance of ৳31,000.
4.2 Wagering Requirements
A 25x wagering requirement applies to all bonuses. This means you must wager 25 times the bonus amount before withdrawing bonus funds. Certain games may contribute differently to the wagering calculation.
A 25x wagering requirement must be completed before withdrawing a bonus. Contact the support team for details.
4.3 Bonus Abuse
If bonus abuse, claiming bonuses through multiple accounts, or any fraudulent activity is detected, aec365 reserves the right to cancel the bonus and close the account.
4.4 Promotional Offer Validity
Each promotional offer has a specific validity period. After expiry, the bonus or promotion will be automatically cancelled. Visit the site regularly for updates on current promotions.
Gaming Rules
5.1 Game Usage Terms
All games on aec365 are provided for entertainment purposes. Each game has its own rules and it is the user's responsibility to understand them before playing. Game results are determined by a certified random number generator (RNG) and fair play is ensured in all operations.
5.2 Technical Errors
If a technical error or system failure affects the outcome of a game, aec365 reserves the right to void the relevant round and refund the wager. Abnormal winnings resulting from software errors will not be considered valid.
5.3 Betting Limits
Minimum and maximum betting limits are set for each game. These limits are clearly displayed in the game interface. aec365 reserves the right to change these limits at any time.
5.4 Game Providers
aec365 works with multiple certified game providers, including Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, NetEnt, and Microgaming. Each provider maintains its own policies and standards.
VIP Membership and Cashback
6.1 VIP Tiers
aec365 has three VIP tiers, each offering weekly cashback benefits:
- Bronze — weekly cashback up to 0.5%
- Silver — weekly cashback up to 1.0%
- Gold — weekly cashback up to 1.5%
6.2 Tier Changes
VIP tier is determined by a user's gaming activity and platform engagement. Regular gaming and active participation are required to move to a higher tier.
6.3 VIP Benefit Terms
VIP benefits are personal and non-transferable. VIP status may be revoked in the event of any rule violation. Cashback is processed at a set time each week.
Prohibited Activities
7.1 General Prohibitions
The following activities are strictly prohibited on the aec365 platform:
- Claiming bonuses or benefits through multiple accounts
- Using automated software, bots, or any other automated methods
- Money laundering or any other illegal financial activity
- Hacking, manipulation, or any other fraudulent activity
- Fraudulent collusion with other users
- Attempting to exploit vulnerabilities in the platform
7.2 Consequences of Violations
Involvement in any of the above activities may result in aec365 closing the account without notice, forfeiting all balances, and taking legal action if necessary. Information about fraudulent activity may be provided to the relevant authorities.
Responsible Gaming
8.1 Our Commitment
aec365 believes that gaming is an entertainment activity and not a source of income. We place responsible gaming as our highest priority. We encourage users to enjoy gaming within their own limits.
8.2 Self-Imposed Limits
You can set daily, weekly, or monthly deposit limits on your account. There is also the option to take a temporary break or temporarily suspend your account if needed. Contact our 24/7 live chat for assistance with this.
8.3 Protection of Minors
Ensuring that no one under the age of 21 can open an account on the platform is one of aec365's primary responsibilities. If an account belonging to a minor is identified, it will be closed immediately and all related transactions will be cancelled.
For more details, please visit our Responsible Gaming page.
Intellectual Property and Copyright
9.1 Ownership Rights
All content on the aec365 website — including logos, designs, graphics, text, software code, and other materials — is the exclusive property of aec365. Reproducing, distributing, or using any part of this content for any purpose without prior written permission is strictly prohibited.
9.2 Third-Party Content
The intellectual property of third-party games and software provided on aec365 remains with the respective providers. The license terms of the relevant provider also apply to the use of these materials.
Limitation of Liability
10.1 Service Availability
aec365 strives to provide uninterrupted service at all times, however temporary disruptions may occur due to technical maintenance, server upgrades, or unavoidable circumstances. aec365 is not liable for any compensation for such disruptions.
10.2 Liability for Financial Loss
aec365's liability for direct or indirect financial loss resulting from use of the platform is limited. Gaming inherently carries financial risk and users must participate with an awareness of their own risk.
10.3 Force Majeure
aec365 will not be held liable for service disruptions caused by natural disasters, government orders, internet outages, or any other events beyond aec365's control.
Complaints and Dispute Resolution
11.1 Complaint Submission Process
If you have a complaint or dispute, please contact our customer support team first. We provide 24/7 live chat support in Bengali. You may also contact us by email: [email protected]
11.2 Resolution Timeline
aec365 is committed to resolving all complaints promptly and fairly. General complaints are resolved quickly and complex matters are resolved after a proper investigation.
11.3 Final Decision
In dispute resolution, the decision of aec365 management will be considered final, unless the user pursues the relevant legal channels.
Privacy and Data Protection
12.1 Data Collection and Use
How your personal information is collected, stored, and used is described in detail in our Privacy Policy. The Privacy Policy applies alongside these Terms.
12.2 SSL Encryption
aec365 uses SSL encryption technology for all data transmissions. We maintain the highest level of security to protect your financial and personal information.
12.3 Data Sharing with Third Parties
Your information will never be sold to third parties. However, limited information may be shared in specific circumstances for payment processing, fraud prevention, and fulfilling legal obligations.
Account Closure and Termination
13.1 Voluntary Account Closure
You may permanently or temporarily close your account at any time by contacting our support team. Any outstanding withdrawable balance will be settled before the account is closed.
13.2 Account Closure by aec365
aec365 reserves the right to close any account without prior notice for breach of these Terms, fraudulent activity, or any other reasonable cause.
13.3 Survival of Terms
Even after an account is closed, certain provisions of these Terms — such as those relating to intellectual property, limitation of liability, and dispute resolution — will remain in effect.
Contact and Support
14.1 Contact Methods
If you have any questions or comments about these Terms, please contact us in the following ways:
- Live Chat: 24/7 support available in Bengali
- Email: [email protected]
14.2 Related Policies
Along with these terms, you are advised to read the following pages as well:
By using the aec365 platform, you will be considered to have read, understood, and agreed to these complete terms and conditions.