aec365 Privacy Policy

What Kind of Information We Collect

We collect the following types of information when you open an account and use services on aec365:

1.1 Information You Provide Directly

• Full name, date of birth, and national identity information (for identity verification)
• Email address and mobile number (for communication and account verification)
• Username and password (for account security)
• Financial information — bKash, Nagad, Rocket, or bank account number (for transaction processing)
• Address and country of residence

1.2 Automatically Collected Information

• IP address and device identification information
• Browser type, operating system, and language preference
• Page views, click patterns, and time spent on the site
• Referral source and search keywords
• Transaction history and gaming activity

1.3 Information Received from Third Parties

For necessary identity verification or fraud prevention purposes, we may sometimes receive information from trusted third-party verification services.

Why We Use Your Information

aec365 uses the information collected for the following purposes:

1. Account Management: To ensure your account registration, verification, and secure login.
2. Service Delivery: To keep betting, casino games, slots, and other entertainment services running.
3. Financial Transactions: For processing deposits, withdrawals, and bonuses — via bKash, Nagad, Rocket, or bank transfer.
4. Customer Support: To resolve your issues via 24/7 live chat and email.
5. Security and Fraud Prevention: To detect unauthorized account access, money laundering, and fraud.
6. Legal Compliance: Identity verification and data retention in accordance with applicable law.
7. Service Improvement: To analyze user experience and improve the platform.
8. Relevant Communications: To send you offers, updates, and important notices with your consent.
9. Responsible Gaming: To monitor your gaming habits and provide support when needed.

Cookies and Tracking Technologies

The aec365 website uses cookies and similar tracking technologies to operate smoothly. Cookies are small text files stored in your browser that help us remember your preferences and personalize your experience.

Types of cookies we use:

• Essential Cookies: To maintain login sessions and security — the site does not work properly without these.
• Functional Cookies: To save your language preference, theme settings, and account layout.
• Analytics Cookies: To understand which pages are used most — no personal information is included.

You can control or disable cookies by changing your browser settings. However, disabling cookies may limit some features of the site.

Information Sharing and Disclosure Policy

We do not sell your personal information to any third party. However, we may share necessary information in the following limited circumstances:

• Payment Processors: With bKash, Nagad, Rocket, and bank transfer service providers solely to complete transactions.
• Identity Verification Services: With trusted services to complete the KYC (Know Your Customer) process.
• Technology Service Providers: For operating our servers, databases, and platform — under strict confidentiality agreements.
• Legal Obligations: When disclosure of information is required under a court order or government directive.
• Fraud Prevention: To assist relevant authorities in investigating cybercrime or financial fraud.

Information Storage and Security Measures

aec365 uses industry-standard security technology to keep your information protected:

• SSL Encryption (SSL/TLS): All data transferred between your browser and our servers is transmitted in encrypted form.
• Encrypted Database: Stored information is secured using strong encryption methods.
• Two-Factor Authentication (2FA): The option to add an extra layer of protection to your account.
• Regular Security Audits: Our systems are tested regularly to ensure there are no vulnerabilities.
• Restricted Access: Only authorized staff can access the information they need.
• Firewall and Intrusion Detection: Unauthorized access attempts are detected and blocked immediately.

Data Retention Period

We retain your information for as long as your account is active and then for the period legally required afterward. Even after an account is closed, financial records are retained for a specified period in accordance with relevant regulations.

Your Rights Regarding Your Information

As a user of aec365, you have the following rights regarding your own personal information:

1. Right to Access: You may request to know what information we hold about you.
2. Right to Correction: If any information is incorrect or incomplete, you may request that it be corrected.
3. Right to Deletion: In certain circumstances — such as closing your account — you may request that your information be deleted, for the portion that falls outside any legal obligation.
4. Right to Object to Processing: In certain cases, you may object to the processing of your information.
5. Right to Opt Out of Marketing: You may opt out of promotional communications at any time.
6. Right to Data Portability: You may request a copy of your information in a machine-readable format.

To exercise these rights, please contact our support team. We generally aim to respond within 30 days.

Third-Party Links and Services

The aec365 website may sometimes be connected to game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, or Spribe. These third-party platforms have their own privacy policies and are responsible for those policies.

We are not responsible for the data collection practices or policies of these third parties. We recommend that you read the privacy policy of any third-party website before using it.

Privacy Protection for Minors

aec365 is for persons aged 21 and above only — this is a firm policy of ours. We do not intentionally collect personal information from anyone under the age of 21.

Age verification at the time of registration is a mandatory step. If we find that a minor has opened an account, that account will be closed immediately and the associated information will be deleted.

If you believe a minor is using our site, please notify us via 24/7 live chat or email.

Changes to the Privacy Policy

aec365 may update this privacy policy from time to time. This policy may be revised due to service improvements, the use of new technology, or legal changes.

If any significant changes are made to the policy, we will notify you in the following ways:

• By updating the "Last Updated" date at the top of this page.
• By sending a notice to your registered email address.
• By displaying a notification when you log in to the platform.

If you continue to use aec365 after the changes, you are considered to have accepted the terms of the updated policy. We recommend that you review this page regularly.

Contact Us

If you have any questions or concerns about this privacy policy, or wish to exercise your rights regarding your information, please contact us: